Frequently Asked Questions
Q: Does the price include set up and delivery?
A: It depends. Each order that requires delivery has a travel fee and a delivery service fee associated with it. The current base delivery service fee is $25. The travel fee is calculated according to your zipcode. For example, the delivery service fee is waived when you order a bounce house but a service fee is included. If the base price of a bounce house is $85 + $20 travel fee = $105 + tax. You will find that our pricing is still very competitive and in most cases it will be the best price.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Each zipcode has a travel fee associated to it. You can go through and place a test order to view your pricing.
Q: How long is a rental for?
A: The rental time includes delivery at least an hour before your event and we usually pick up the next morning when feasible. If you are renting at a park, school, apartment, business, church, etc we might need to pick up the same day. Your rental is basically for most of the day. We do not specify that your rental is for 24 hours because we might have the items rented the next day. Ask about multiple day rentals if you wish to keep the equipment longer.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location. We will not charge you extra if we call to request early delivery with you.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Dallas Party Rentals, LLC cleans and disinfects after every rental. We also clean it again when we setup, if needed.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day. In addition, most parks are now requiring a certificate of insurance. We can get you one but you have to let us know ahead of time.
Q: What payments do you take?
A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: We offer a rain check for one year if you cancel due to rain. You can reschedule your event based on availability when using a rain check. We charge a $50 cancellation fee if customer decides to not reschedule. We charge this amount for administrative fees but mostly because the item you reserved has been deducted from our inventory and we turn other customers away. No refunds are allowed but you can reschedule if you call at least 2 weeks prior to your event date. So, please let us know if you need to cancel or reschedule as soon as possible. We ask that you only submit $50 to reserve your order. Only submit full payment when you are 100% sure of your reservation or if you are fine with our policy.
Q: Do you require a deposit?
A: Yes all orders require a $50 Credit Card deposit. The are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a raincheck that is good for 1 year.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 13´x13´ which is a standard size. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q: What is your rain policy?
A: Our rain policy is very simple. You can cancel due to rain anytime prior to delivery of your rental items. We will charge you full price if we deliver your items and it rains afterwards.
Q: What is your policy about renting in empty lots or public areas?
A: We do not rent in empty lots. A valid state ID and credit card where the name and address match.
Still have a question? Call or Write: firstname.lastname@example.org 214-358-3628